Frequently Asked Questions

If you have Online Banking access you can submit a stop pay through that system. If you do not have access you can visit your local branch office or call, however you will have to visit the bank within 14 to sign and fully execute the request. If we are able to place a stop payment on the transaction, there is a fee for each item you request to be stopped.

As long as the item in question has not cleared or been posted to your account, you may request that payment be refused. (In the case of a debit card purchase that has already been authorized and/or posted, you cannot stop payment from occurring, but you can dispute the charge after the fact. Please contact us to initiate this process.)

To stop an automatic withdrawal, especially one that is recurring on a regular interval such as a monthly insurance payment, etc., please contact us at least two business days from your expected payment withdrawal date.

We will need information such as what number the check was, what date it was written, who it was made out to, the reason for wanting a stop payment (i.e., lost, etc.), and whether or not you will issue another check in its place. Once the stop payment is placed on our system, and you’ve signed the form, the stop payment will stay on your account for six months.

Relax! It happens to the best of us. As long as it is an honest, infrequent mistake, you will likely only be subject to a non-sufficient funds fee for each item that fails to clear. If your balance remains in an overdrawn or negative state for more than one day, you may be subject to additional daily NSF balance fees.

There are several options, however, which you can put in place to try to avoid this from occurring. To find out more about these options, please call or visit with us today.